Delivery Policy
Last Updated: [Insert Date]
Thank you for choosing Planet Eco Corp. We are committed to processing and delivering your compostable packaging order as efficiently and securely as possible.
This Delivery Policy explains our order-processing procedures, shipping notifications, delivery requirements, freight shipments, missing or damaged goods, and applicable refund timelines.
Order Processing and Cancellation
Orders begin processing shortly after they are placed.
Once an order has entered warehouse processing, it may no longer be changed or cancelled. Under our current processing workflow, orders are generally submitted to the warehouse approximately two hours after being placed.
To request a cancellation or modification, please contact us immediately. We cannot guarantee that a request can be completed once warehouse processing has started.
Shipping Confirmation and Tracking
After your order has been shipped, Planet Eco Corp will send a shipping-confirmation email containing the available carrier and tracking information.
Tracking information may take some time to update after the carrier receives the shipment.
Customers are responsible for monitoring the tracking status and ensuring that someone is available to receive the order when required.
Standard and Freight Deliveries
The shipping method used for your order will depend on factors such as:
- Order quantity
- Product dimensions and weight
- Delivery destination
- Carrier availability
- Commercial or residential delivery location
Smaller orders may be shipped through a parcel carrier. Large or bulk orders may be shipped through a Less-Than-Truckload freight service, commonly referred to as LTL shipping.
LTL and Large-Order Deliveries
Customers receiving an LTL or other freight shipment must inspect the delivery before signing the carrier’s delivery document or Bill of Lading.
At the time of delivery, please:
- Count all cartons, pallets and units received.
- Inspect the shipment for visible damage.
- Compare the delivered quantity with the shipping documents.
- Note any shortage, damage or irregularity directly on the Bill of Lading.
- Take clear photographs of the shipment, packaging, pallet and affected products.
Signing the delivery document without noting visible damage or missing cartons may confirm that the shipment was received in full and in acceptable condition.
Planet Eco Corp may be unable to accept responsibility for visible shortages or damage that were not recorded on the carrier’s delivery documentation.
Missing Products or Delivery Shortages
Any missing carton, unit or product must be reported to Planet Eco Corp immediately after delivery.
Your report should include:
- Order number
- Product name or product code
- Quantity ordered
- Quantity received
- Copy of the Bill of Lading or delivery receipt
- Photographs of the shipment as received
- Photographs of the carton labels and pallet, when applicable
Claims submitted without delivery documentation or photographs may be difficult to verify and may not be approved.
Damaged Shipments
Please inspect all packages as soon as they arrive.
Visible damage should be noted on the carrier’s delivery receipt before the shipment is accepted. Please photograph the damaged packaging and products before opening, moving or disposing of them.
For concealed damage discovered after opening the shipment, contact us promptly and retain:
- All original packaging
- Shipping labels
- Damaged products
- Cartons and internal packing materials
Do not discard damaged products or packaging until Planet Eco Corp or the carrier confirms that they are no longer required for review.
Failed or Undeliverable Deliveries
Customers are responsible for providing a complete and accurate delivery address and ensuring that the delivery location can accept the shipment.
A shipment may be considered undeliverable when:
- The delivery address is incorrect or incomplete
- The recipient is unavailable
- The business is closed
- The carrier cannot access the location
- A required delivery appointment is missed
- The recipient refuses the shipment without authorization
- The location cannot accommodate the delivery vehicle
Please contact us promptly if a carrier is unable to complete delivery.
When an order is returned because it could not be delivered due to a customer-related issue, a $100 return-shipping charge and a 10% restocking fee may be deducted from the refund.
Additional carrier charges may apply when the actual return freight cost exceeds the standard return-shipping charge.
Delivery Appointments and Freight Access
Some freight carriers may contact the customer to arrange a delivery appointment.
Customers receiving freight shipments should ensure that:
- The contact telephone number is accurate
- The receiving location is open during the scheduled delivery period
- Appropriate staff are available to receive and inspect the shipment
- The delivery location can accommodate a freight vehicle
- Any required unloading equipment is available
Special services such as liftgate delivery, inside delivery, limited-access delivery, redelivery or residential delivery may result in additional carrier charges.
Incorrect Delivery Address
Customers are responsible for reviewing and confirming the shipping address before submitting an order.
Planet Eco Corp is not responsible for delays, failed deliveries or additional carrier charges caused by an incorrect or incomplete address provided during checkout.
Contact us immediately if an address correction is required. Address changes cannot be guaranteed after warehouse processing or shipment.
Out-of-Stock Products
Although we work to maintain accurate inventory information, a product may occasionally become unavailable after an order is placed.
When an item is out of stock, Planet Eco Corp may:
- Contact you with an estimated availability date
- Offer a suitable alternative
- Ship the available portion of the order
- Cancel and refund the unavailable item
When an unavailable item is cancelled, we will refund the item’s purchase price and any applicable shipping charge allocated to that item.
Split Shipments
Products within the same order may be shipped separately depending on inventory location, product availability, order size or carrier requirements.
When an order is divided into multiple shipments, separate tracking information may be provided for each shipment.
Receiving only part of an order does not necessarily mean the remaining products are missing. Please review all tracking information before submitting a shortage claim.
Shipping and Delivery Estimates
Any shipping or delivery date provided by Planet Eco Corp or the carrier is an estimate unless expressly confirmed otherwise in writing.
Delivery may be affected by circumstances outside our reasonable control, including:
- Carrier delays
- Severe weather
- Natural disasters
- Transportation disruptions
- Labor interruptions
- High seasonal shipping volume
- Customs or regulatory inspections
- Incorrect delivery information
- Restricted-access locations
Planet Eco Corp will make reasonable efforts to assist with carrier-related delivery issues but cannot guarantee a specific delivery date unless a separately agreed service commitment applies.
Refund Processing
Approved refunds, including eligible order cancellations, will be issued to the original payment method.
Planet Eco Corp will generally process an approved refund within 10 to 14 business days.
After the refund has been processed, the time required for it to appear in your account will depend on your card issuer, bank and billing cycle.
Shipping charges, return freight, redelivery fees, restocking fees and other carrier costs may be non-refundable when the delivery issue was caused by the customer or receiving location.
Refused Shipments
Do not refuse a shipment unless Planet Eco Corp has instructed you to do so.
An unauthorized refusal may be treated as a customer-requested return. Return transportation charges, carrier fees and a restocking fee may be deducted from any eligible refund.
When a shipment arrives damaged, note the damage on the delivery receipt, take photographs and contact us before refusing it whenever reasonably possible.
Contact Us
For questions about your order, shipment or delivery, please contact Planet Eco Corp and include your order number.
Planet Eco Corp
Phone: +1-346-448-1945
Email: orders@planetecocorp.co
Website: www.planetecocorp.com