Refund policy
At Planet Eco Corp, we want to make your return experience simple and convenient. Please review our return and refund guidelines below.
Return Eligibility
We accept returns for new, unused, and unopened products within 30 days of delivery.
To qualify for a return:
- Products must be in original condition and packaging.
- Return requests must be submitted within 30 days of delivery.
- Approval must be received before returning any product.
Return Shipping
Customers are responsible for return shipping costs for returns due to:
- Incorrect product selection
- Change of preference
- Ordering errors
If the return is due to a Planet Eco Corp error or verified shipping damage, we will review the case and provide assistance.
Damaged or Missing Items
Please inspect your order immediately upon delivery.
Any damage, shortage, or incorrect item must be reported within 3 days of delivery.
Please provide:
- Order number
- Product details
- Photos of the damaged product and packaging
Claims submitted after the inspection period may not be eligible for replacement or refund.
Non-Returnable Items
The following items are not eligible for return:
- Used or opened products
- Custom or personalized products
- Clearance or final-sale items
Refund Process
Once an approved return is received and inspected, refunds will be processed within 3 business days.
Refunds will be issued to the original payment method. Please allow additional processing time depending on your bank or payment provider.
How to Request a Return
To start a return, contact our team with:
- Order number
- Product details
- Reason for return
Planet Eco Corp
Email: orders@planetecocorp.co
Phone: +1-346-448-1945
Website: www.planetecocorp.com