Refunds & Returns

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At Planet Eco Corp, we want to make your return experience simple and convenient. Please review our return and refund guidelines below.

Return Eligibility

We accept returns for new, unused, and unopened products within 30 days of delivery.

To qualify for a return:

  • Products must be in original condition and packaging.
  • Return requests must be submitted within 30 days of delivery.
  • Approval must be received before returning any product.

Return Shipping

Customers are responsible for return shipping costs for returns due to:

  • Incorrect product selection
  • Change of preference
  • Ordering errors

If the return is due to a Planet Eco Corp error or verified shipping damage, we will review the case and provide assistance.

Damaged or Missing Items

Please inspect your order immediately upon delivery.

Any damage, shortage, or incorrect item must be reported within 3 days of delivery.

Please provide:

  • Order number
  • Product details
  • Photos of the damaged product and packaging

Claims submitted after the inspection period may not be eligible for replacement or refund.

Non-Returnable Items

The following items are not eligible for return:

  • Used or opened products
  • Custom or personalized products
  • Clearance or final-sale items

Refund Process

Once an approved return is received and inspected, refunds will be processed within 3 business days.

Refunds will be issued to the original payment method. Please allow additional processing time depending on your bank or payment provider.

How to Request a Return

To start a return, contact our team with:

  • Order number
  • Product details
  • Reason for return

Planet Eco Corp
Email: orders@planetecocorp.co
Phone: +1-346-448-1945
Website: www.planetecocorp.com

Frequently asked questions

How long do I have to request a return?

Eligible returns must be requested within 30 days of delivery.

Can I return opened or used products?

No. Products must generally be new, unused and unopened to qualify for a return.

Who pays for return shipping?

Customers are responsible for return shipping costs unless the return is caused by a Planet Eco Corp error or verified shipping damage.

What should I do if my order arrives damaged?

Inspect your order immediately and report any damage within 3 days of delivery with photographs and order details.

When will I receive my refund?

Approved refunds are processed within 3 business days after the returned product reaches our warehouse and passes inspection.

Your payment provider may require additional time to display the refund.

Can I return clearance products?

Clearance items marked as “All Sales Final” cannot be returned.

Do you accept international returns?

No. Planet Eco Corp currently does not accept international returns.

What information is required to request a return?

Please provide:

  • Order number
  • Product details
  • Reason for return
  • Supporting photographs (if applicable)